Refund Policy
1. Payments and Refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
2. Eligibility for Refunds
We offer refunds on our Service under the following circumstances:
- If you cancel your subscription within 7 days of your initial purchase of monthly and yearly plans
- If you experience significant technical issues that we are unable to resolve within a reasonable timeframe
- If we make major changes to the Service that significantly reduce its functionality
3. Refund Process
To request a refund, please contact our customer support team at [email protected]. Please include your account email address and the reason for your refund request. We will process eligible refund requests within 5 business days.
4. Non-refundable Items
The following are not eligible for refunds:
- Subscription fees for periods beyond the first 7 days of service for monthly and yearly subscriptions
- Any additional services or add-ons purchased separately from the main subscription
- Accounts that have violated our Terms of Service
5. Partial Refunds
In some cases, we may offer partial refunds for unused portions of your subscription. This will be determined on a case-by-case basis.
6. Refund Method
Refunds will be issued using the same method of payment used for the original purchase. Please allow 5-10 business days for the refund to appear in your account.
7. Cancellation of Service
Upon issuing a refund, we reserve the right to cancel your access to the Service. Any data associated with your account may be deleted upon cancellation.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. We will be notifying you regarding the changes to the refund policy. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes.
9. Contact Us
If you have any questions about this Refund Policy, please contact us at [email protected].